One time products are not refundable once they have been delivered. Every deliverable is written for one specific business at the moment it is ordered, and it is yours in full the second it arrives. Please read the product page before you buy, so you know exactly what is included.

Before delivery, you can cancel an order for any reason and pay nothing.

This is not a policy about hiding from mistakes. If something we delivered is wrong, incomplete, or does not match what the product page said it would include, tell us and we will correct it or produce it again at no charge. Getting the work right is the remedy we offer.

• A ranking, traffic, or sales result. We never guarantee an outcome, so an outcome is not a basis for a claim.
• A change of mind about a delivered document that matches what the product page described.
• Work you asked us to redo after you changed the facts about your business.

Monthly products, such as the Visibility Monitor, can be cancelled at any time through the contact form. Cancellation stops the next charge. You keep access for the rest of the month you have already paid for. We do not require a reason, there is no minimum term, and there is no cancellation fee.

We do not refund months that have already been delivered. If you cancel and a charge goes out after that because we did not process the cancellation in time, tell us and we will refund that charge in full.

Use the contact form on this site. Tell us the business name, which product it was, and what went wrong. One or two sentences is enough. We aim to reply within one business day and to resolve a refund request within five business days of agreeing to it.

A refund goes back to the payment method used for the purchase. Card checkout is not switched on yet, so until it is, we will agree the refund method with you directly. Once your bank or card issuer has the refund, the time it takes to appear is up to them.

If any of this is unclear before you buy, ask first. We would rather answer a question than process a refund. Signal Scout is a small operation and a real person reads the form.